Find out how the latest Google Analytics App + Web property release changes the game for customer journeys. audience insights, and reporting in this marketing run-through.
Up to now, Google has kept web and app analytics separated by offering two distinct tools - Google Analytics for website data and Google Analytics for Firebase for mobile apps, resulting in fragmented insights across different platforms. All this has just changed with their latest update (now running in beta for GA 360 accounts) that unifies app and website data in a new Google Analytics property. The traditional Session/Pageview model that's been in use for 15+ years is now replaced by Event + Parameter-based analytics, which enables you to connect more metadata with user interactions across different devices.
Yes, you guessed it right: with this release, they're raising their game and tapping into a key trend has been dominating the marketing and analytics space for a while now: cross-platform customer journey insights.
When you're in marketing, knowing where and how conversions happen, as well as knowing which advertising channels drive the most ROI are top priorities. With the latest Enhanced Measurement feature in Google Analytics, you can now measure beyond page views no matter the device, and, to our rejoice, it requires no coding :-) Here's an example, if you're wondering what leads your customers to make a purchase, you can now easily see if a user started their journey on mobile and continued on desktop where they actually bought your product.
By toggling on the tracking option for website events like outbound links, scrolling, downloads, video views, you can better understand how your customers are making their buying decisions and get the granular insights that you've always wanted.
See it in action:
If you're an admin in Google Analytics, these options can now be found under 'Data Streams' in the Property section. Here's how it looks:
According to Google's latest release, the new App & Web property will answers questions like:
So, how does this work? The new App & Web property introduces a new Audience builder (replacing the old Advanced Segment builder in Google Analytics) that helps you better understand your users' behavior by slicing and dicing your website and app audiences by hits, sessions, or users. You can easily combine these parameters and unify and segment the web audiences that you want to have a closer look at, no matter the device.
Getting insight into these cross-platform journeys is critical for businesses to predict customer needs and provide great experiences
With the newest App + Web property, you can slice and dice your analytics data and dimensions however you want, which makes your reporting integrated and unified. This is made possible via the new Analysis tab that you can now find in Google Analytics.
Here's are a few cool features:
All in all, we can definitely see that Google Analytics has raised its game with this update. There are definitely more analytics and reporting gold nuggets associated with this release, and analysts like Krista Seiden and Tushar Gupta are already covering it in more depth. Do check their articles out if you want to take a deeper dive! This was a quick overview of the highlights relevant to marketing :-)