We care about your data. Here's how we protect and monitor all your information through a multi-layered approach.

This document explains how Accutics ApS (DK) and its subsidiaries including Accutics Inc. (US), (collectively, the “Accutics Group” or “we” or “us” or “our”) collect and use personal information relating to our Websites including www.accutics.com and www.cookiesaver.io, services, events, and experiences that reference to this Privacy Policy.

It also explains how visitors to our Websites can request more information or request to have their personal information removed from our systems.

Who we are

Accutics ApS is a company registered in Denmark at Dalumvej 16, 5250 Odense SV with business no. DK38404008.

Accutics Inc. is a company registered in the United States with address 9962 E Toms Thumb, Scottsdale, AZ, 85255.

Please address any inquiries about our Privacy Policy at info@accutics.com

Statement of Privacy, and Acceptance of the Privacy Policy

Accutics is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience.This is our privacy policy (the “Privacy Policy”). It applies when you use our Websites, including www.accutics.com; www.cookiesaver.io and all other connected Accutics websites worldwide (the “Websites”).This Privacy Policy governs the collection and usage by us of your “personal data”, namely any information which personally identifies you e.g. your e-mail address, name, home address, work address or telephone number etc.Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.By visiting a Website, or using an associated service, you are accepting and consenting to us collecting your personal data and using it in accordance with the practices described in this Privacy Policy.You may withdraw your consent at any time as listed in the “Your rights” section below.

What will Accutics do with my Personal Data?

Acoustics limits the personal data collected and processed for the following purposes:

to provide and operate the Websites, associated services, and services we advertise on our website;
to measure use of, analyze performance of, fix errors in, provide support for, improve, and develop our services;
to provide you with information about other services we offer via different channels (e.g., by phone, email, chat) and to respond to your requests;
to market and promote our services, including to create lookalike audiences within social networks to enable us to advertise our services; and
to protect against, investigate and deter fraudulent, unauthorised or illegal activity.

What Personal Data does Accutics collect?

Depending on your use of our services, you might supply us with information such as:

your name, email address, physical address, phone number, and other similar contact information;
payment information, including credit card and bank account information;
information about your location;
information about your organization and your contacts, such as colleagues or people within your organization;
usernames, aliases, roles, and other authentication and security credential information;
content of feedback, testimonials, inquiries, support tickets, and any phone conversations, chat sessions and emails with or to us;
your image (still, video, and in some cases 3-D), voice, and other identifiers that are personal to you when you attend an event with us;
corporate and financial information; and
VAT numbers and other tax identifiers.

Further, we may automatically collect the following information:

network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider;
computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting;
the location of your device or computer;
authentication and security credential information;
content interaction information, such as content downloads;
metrics connected to our services, such as usage, occurrences of technical errors, diagnostic reports, backup information, API calls, and other logs;
the full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time) and our services, content you viewed or searched for, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs);
email addresses and phone numbers used to contact us;
identifiers and information contained in cookies (see our Cookies Policy); and
Information from other sources.

When is Personal Data collected?

Accutics collects Personal Data in the following circumstances:

when you visit our Websites using e.g. cookies;
when you sign up for our services;
when you interact with us using any of our social media platforms;
when corresponding with us by phone, e-mail or otherwise;
when subscribing to our emails, participating in discussion boards or other social media functions;
when registering to or attending an Accutics event;
when your employer, contractor or other person with whom you have a business relationship grant you access to our services;
when you report a problem, request our support services, request or complete a review, demo or other trial of our services;
when you visit, interact with, or use our services;
download content from us;
open emails or click on links in emails from us;
through marketing, sales generation, and recruitment; and
search results and links, including paid listings.

Children’s Personal Information

You must be at least 18 years to gain access to our services.

Analytical Services

We may use third party analytics services such as Google Analytics and Adobe Analytics (“Analytics Services”), to help analyze how you and/or your employer use our Websites. The information generated by the cookies or other technologies about your and/or your employer’s use of the Websites (the “Analytics Information”) is transmitted to the Analytics Services. The Analytics Services use Analytics Information to compile reports on activity.

The Analytics Services may also transfer the Analytics Information to third parties where required to do so by law, or where such third parties process Analytics Information on their behalf. Each Analytics Service’s ability to use and share Analytics Information is restricted by such Analytics Service’s particular Terms of Use and Privacy Policy. By using Accutics’ services and products, you and/or your employer consent to the processing of your Personal Data by Analytics Services in the manner and for the purposes detailed in this Privacy Policy.

Anonymous Data

“Anonymous Data” is the type of data that does not enable us to identify you, either by using this data by itself or combining it with any other information, for example data derived from personal data that is aggregated and compiled in anonymous form, Analytics Information and information collected from cookies.
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We may create Anonymous Data from the personal data we receive from you and/or your employer through any of the methods listed in this Privacy Policy, including usage data. We convert personal data into Anonymous Data by removing personal information, such as names, ID’s, etc. We use this data to analyse requests and usage patterns for innovation and for improving our Websites and associated services. We may share Anonymous Data with third parties.

Who will Accutics share my personal data and/or usage data with?

We do not sell, rent or lease personal data to third parties.

We will share your personal data and usage data with Accutics ApS and the subsidiaries that Accutics ApS controls that are subject to this Privacy Policy.

If you attend a webinar or event organized by us in collaboration with a third-party, e.g. a sponsor or a co-host, we may share your Personal Data with the sponsor or co-host of the event. Only such data shared with us in connection with signing up to the webinar or event is shared. In these circumstances, your information will be subject to the sponsors’ or co-hosts’ privacy statements. If you do not wish for your information to be shared, you shall not sign up for the webinar or event.

Further, we will only share the information with the following third parties (such third parties are prohibited from using your personal data except to provide these services to Accutics):

Companies and individuals that perform functions on our behalf. Example includes operational service partners in order to operate the Websites and deliver the services you have requested; and/or with trusted partners to help us perform statistical analysis, marketing campaigns, PR campaigns, remarketing, send you email or postal mail, processing payments, conducting customer relationship management or provide customer support;
any existing or future member of the Accutics group, which means Accutics’ subsidiaries, and their subsidiaries, as defined in the Danish Business Act.

In the event that Accutics sells or buys any business or assets it may disclose your personal data and/or usage data to the prospective seller or buyer of such business or assets. In the event that substantially all of Accutics’ assets are acquired by a third-party purchaser, your Personal Data and/or usage data may be one of the transferred assets.
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Accutics will not disclose your personal data and/or usage data to any other third parties without your consent unless required to do so by law or in the good faith belief that such action is necessary to:

comply with the law or with legal process served on Accutics;
protect and defend the rights or property of Accutics; and
act under exigent circumstances to protect the personal safety of users of the Websites.

Please keep in mind that if you publicly disclose Personal Data and/or usage data through our Websites, we are not responsible for the security of the personal data you publicly disclose and it may be collected and used by others.
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The Websites may contain links to make it easier for you to visit other websites. These websites are managed by third parties and Accutics encourages you to review the privacy statements of websites you choose to link to from the Websites so that you can understand how those websites collect, use and share your information. Accutics is not responsible for the privacy statements or other content on websites it may link to.

Does Accutics collect or process sensitive data?

Accutics does not systematically monitor individuals based on personal data, or use automated profiling of user data.

Accutics services do have custom text fields in which sensitive data can be added by either you and/or your employer. These fields are configured by you and/or your employer, and you and/or your employer accept full liability (and hold Accutics free from any liability) for any sensitive data entered into these fields. We recommend that you and/or employer do not add sensitive data to these fields. Any data entered into these fields will not be processed in the same way as we process personal data.

Where does Accutics transfer, store and/or process my personal data?

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. The third-party supplies may be engaged in, among other things, the development of our services and/or Websites, performance of our marketing activities, the enrichment of your data, the fulfilment of our contract with you or your employer, the processing of payment details and the provision of support services.

We will only transfer, store or process your data with such third-party suppliers who have agreed to comply with the required data security standards, policies and procedures and have put adequate security measures in place. By registering, logging into our services, or by submitting your personal data, you consent to this transfer, storing or processing of your personal data with our sister companies and business partners located outside of the EEA.

All information you provide to us is stored on secure servers within a private network and is encrypted when in transit between those servers and a third-party supplier.

How does Accutics protect my personal data?

As you would expect, Accutics takes security of personal data very seriously. Our risk management and security controls include:

embedding data privacy by design into everything we do;
consent and permission management for both you and/or your employer;
internal access control based on role and least privilege; all access is logged;
risk management, business continuity, including disaster recover, backups, business impact assessments, and risk registers;
data breach management: Accutics will inform all users impacted of a data breach within 96 Hours;
cryptography, crypto controls, key management;
asset management; and
network segregation, penetration testing, and a software development cycle.

Protecting my password

Your password enables you to access certain parts of our services. You are responsible for keeping this password confidential and for updating it regularly. We ask you not to share a password with anyone. Should you forget your password, it is your responsibility to request a new password from us using our automatic renewal process. We cannot read or forward you your current password.

How we use cookies on our websites and in our services

Accutics uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
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Accutics uses cross-domain cookie tracking, so cookies issued by one Accutics domain can be read by another Accutics-owned domain. One of the primary purposes of cookies is to enhance your user experience. You can obtain information about how to manage cookies at www.aboutcookies.org.

Accutics keeps track of the websites and pages you or your employer visit within our Websites and may process this personal data in order to determine which services and facilities are the most popular.

You have the ability to accept or decline cookies through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to use our Websites or sections of our sites.

For more details on which type of cookies we collect, please see our Cookie Policy.

Your Rights

You have the right to access information held about you and to have inaccurate personal data rectified or completed, if incomplete. You are also entitled to request the restriction or suppression of your personal data or that we erase it completely. You are also entitled to obtain from us and reuse your personal data for your purposes.

You have the right not to consent to us processing your personal data for marketing purposes. You may have given us your consent to do so when you first logged into our services. You can exercise your right to prevent such processing by contacting us at info@accutics.com.

Any query you have regarding the handling of your data should be made in the first instance to info@accutics.com.If you are not happy with our response to your query, you are entitled to contact the relevant supervising authority, which in Denmark is Datatilsynet.

EU-US Privacy Shield

Accutics Inc. participates in the EU-US Privacy Shield framework. Accutics Inc. has certified with the Department of Commerce that Accutics Inc. adhere to the Privacy Shield Principles. To learn more about the Privacy Shield Principles, visit here.

If you have any inquiries or complaints about Accutics Inc.’s handling of your personal data under Privacy Shield, or about Accutics Inc.’s privacy practices generally, please contact us at: info@accutics.com. Accutics Inc. will respond to your inquiry promptly. If Accutics Inc. are unable to satisfactorily resolve any complaint relating to the Privacy Shield, or if Accutics Inc. fail to acknowledge your complaint in a timely fashion, you can submit your complaint to EU Data Protection Authorities (EU DPAs), which provides an independent third-party dispute resolution service. EU DPA will respond to complaints and provide appropriate recourse at no cost to you. To learn more about EU DPA, visit here. The relevant EU DPA is Datatilsynet. If neither Accutics Inc. nor EU DPA resolves your complaint, you may pursue binding arbitration through the Privacy Shield Panel. To learn more about the Privacy Shield Panel, visit here.

Accutics Inc. sometimes provide personal information to third parties to perform services on our behalf. If Accutics Inc. transfer personal information received under the Privacy Shield to a third party, the third party's access, use, and disclosure of the personal data must also be in compliance with our Privacy Shield obligations, and Accutics Inc. will remain liable under the Privacy Shield for any failure to do so by the third party unless Accutics Inc. prove Accutics Inc. are not responsible for the event giving rise to the damage.

You can review our Privacy Shield registration here. Accutics Inc. is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). Accutics Inc. may be required to disclose personal information that we handle under the Privacy Shield in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Changes to our Privacy Policy

Our business changes constantly, and our Privacy Notice may also change. You should check our website frequently to see recent changes. You can see the date on which the latest version of this Privacy Notice was posted. Unless stated otherwise, our current Privacy Notice applies to all personal information we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of personal information collected in the past without informing affected customers and giving them a choice.